Patient Reported Outcome Performance Measures are becoming a more central component of value-based care. As CMS has expressed an intent to include PRO-PMs in payment programs, this presents novel implementation requirements.

Organizations participating in these programs require time to learn and establish workflows that streamline the reporting process and achieve the goal of improving healthcare quality. A phased-in approach, that allows healthcare organizations to establish workflows and learn from early implementation challenges, could help. Through the example of the Patient Activation Measure Performance Measure (PAM-PM) in the Kidney Care Choices (KCC) program, this presentation will offer insight into how to effectively implement PRO-PMs. The PAM-PM assesses changes in patient activation, based on the PAM, a survey that assesses a patient’s knowledge, skills, and confidence in managing their own health and health care.

Presenters will focus on how technological, implementation and workflow challenges are addressed to improve outcomes for patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD) in the KCC program.

Hilary Hatch will share data and lessons learned from an intervention to increase activation for patients with CKD through the use of the PAM-PM in KCC. She will discuss how to integrate collection of PRO-PMs into workflows and adapt measures based on early learnings to make a measurable impact on health outcomes. Additionally, Robert Taylor will discuss the capacity of care teams to enhance patient activation, drawing from the REACH Kidney Health experience.

Learn How:

• To meet novel implementation requirements of PRO-PMs
• To train teams, establish workflows and systems to implement PRO-PMs in a way that achieves quality and performance measurement goals
• To use patient activation and the PAM to reduce costs and improve patient experience and outcomes