How does a health system skyrocket its annual visit completion rate from 4 to 75 percent in just one year? 

This session shares the real-world story of how UNCPN transformed Medicare Advantage annual visits from an underperforming metric into a system-wide driver of preventive care, gap closure and financial sustainability.

Discover how the organization aligned leadership, frontline teams and embedded care managers around a single measurable goal, ultimately shifting clinic culture to proactively schedule visits in real time. By breaking down the mechanics behind this rapid operational shift, the session illustrates how UNCPN successfully closed 82,000 care gaps, increased referrals by 20%, and generated $4.4 million in additional fee-for-service revenue. Healthcare executives, population health leaders, quality directors and operations managers will walk away with a practical roadmap to scale annual visits and replicate these results across large, multispecialty environments.

Learning Objectives:

• Describe the operational and cultural strategies required to rapidly scale Medicare annual visits (AV) across a health system.
• Identify key workflow redesign elements that drive sustainable AV scheduling and completion.
• Explain how AVs can function as a population health engine for care gap closure, referral generation and financial impact.
• Outline governance, leadership engagement and accountability structures needed to sustain ≥65% performance year over year.