Health systems face mounting pressure to close care gaps faster, manage rising quality expectations and improve the patient experience—all while working with constrained workforce capacity. Yet across most organizations, outreach activities remain fragmented. Multiple teams often contact the same patient about different care gaps, leading to  duplicated  efforts, inconsistent messaging and reduced engagement.
Advocate Health directed addressed this challenge  and built an enterprise-wide, technology-enabled outreach model designed to eliminate duplicate contacts and accelerate quality performance. 

This session provides a comprehensive view of that transformation, detailing the partnership between the provider (Advocate Health) and the intermediary (Cipher) that made system-wide modernization possible.
 

Learning Objectives:

• Describe the performance opportunity and operational challenges associated with fragmented outreach models.
• Implement coordinated workflows using electronic health record (her) signals, AI tools and unified documentation standards.
• Align cross-sector governance frameworks that support quality, compliance and operational excellence.
• Replicate a scalable, data-driven outreach model that accelerates care-gap closure and improves patient experience.