Person-centered care is only possible when the full picture of health—both the emotional and practical obstacles people encounter—is acknowledged. The best-intentioned health plan engagement practices won’t motivate members to complete screenings, adhere to care plans or adopt healthier lifestyles if  their most basic needs aren’t understood and met. 

This session highlights how integrating social support and food access strategies promotes whole-person care at scale while improving adherence, trust and health outcomes. By integrating food-based interventions and human-centric engagement, plans meet members where they are, improving member activation and achieving measurable quality outcomes. 

UnitedHealthcare Community Plan of Massachusetts Clinical Quality leads and member activation partner Pyx Health share an in-depth program review addressing outcomes for UnitedHealthcare’s diabetic members. 

Speakers explain how home-delivered food boxes helped facilitate member engagement. They also highlight that recognizing and addressing members’ HRSN needs enhanced the ability to activate members and boost compliance with screening requests, lifestyle changes, and medication adherence, ultimately improving key quality measures.
Join us for actionable insights into uncovering hidden barriers that drive lagging quality performance. We will explore how nutrition can be used as a tool for improving population health and education, and how to design integrated, personalized interventions.

Learning Objectives:

• Understand how emotional and practical social needs impact member engagement and health outcomes. 
• Describe how integrated food access and behavioral engagement strategies support whole-person and person-centered care. 
•  Identify key results and lessons learned from implementing combined nutrition and care coordination interventions for diabetic members.