Veterans are a critical—but often overlooked—population in health plan strategies. Despite higher rates of chronic illness, mental health conditions and unmet social needs, they are frequently invisible in population health data, especially those navigating both VA and non-VA care. With more than 18 million veterans in the U.S., plans across Medicare Advantage, Medicaid and ACA markets have a clear opportunity to close persistent gaps.

Recent policy changes, including the PACT Act and new Special Enrollment Periods (SEP), are prompting plans to reassess how they identify and support veteran members. This session features leaders from DUOS, Humana and PsychArmor, who will share strategies for reducing disparities and improving performance through veteran-centered care.

Attendees will hear insights from an initiative in Louisiana, where Humana and DUOS partnered to support veterans with chronic conditions through personalized navigation and wraparound services. This session invites attendees to reframe access, trust and cultural competence as essential elements of quality strategy. A veteran-focused approach improves HEDIS® and CAHPS® scores, enhances care coordination and strengthens behavioral health. It’s not just the right thing to do, it’s a smart strategy for better outcomes.

Session Takeaways

• Understand the PACT Act and SEPs expand access to care for veterans.
• Identify HEDIS and CAHPS measures influenced by veteran-centered interventions.
• Explore strategies for engaging veterans through digital tools, peer support and trauma-informed care.
• See how investing in veterans can improve plan performance, retention and member experience.