Lori Ferguson joined NCQA in May 2022 as Senior Vice President, Product and Customer Operations. In her role, she leads the organization’s strategy and execution to implement, deliver and service products.

Lori is a proven operational leader with significant experience working with NCQA products during her 20-year career in Medicaid and Medicare managed care. As a change agent, she has led several successful turnarounds and a start-up, and has extensive M&A experience. With a focus on Managed Long-Term Care, Dual-Eligibles and Special Needs Plans, she understands the importance of high-quality health care. In her most recent roles, Lori was Chief Managing Director for VNS Health and Chief Operations Officer at Magellan Health, both serving the most complex members in New York City.

Lori is a certified Six Sigma Black Belt. She earned her Master’s in Applied/Organizational Psychology at Christopher Newport University and her Bachelor’s in Psychology from Radford University.