How does a health system go from 4% to 75% Annual Visit completion in one year? This session shares the real-world story of how UNCPN transformed Medicare Advantage Annual Visits from an underperforming metric into a system-wide driver of preventive care, gap closure and financial sustainability. Attendees will learn how: 82,000 care gaps were closed in one year Referrals increased by 20% $4.4M in additional fee-for-service revenue was generated Clinics shifted culture to proactively schedule visits in real time Leadership, frontline teams and embedded care managers aligned around a single measurable goal Healthcare executives, population health leaders, quality directors, operations managers and physician leaders will gain a practical roadmap to scale Annual Visits across large multispecialty environments.

Key Takeaways:

• Annual Visits are not just a quality metric—they are a scalable engine for preventive care, care coordination and revenue performance. Culture change (real-time scheduling, physician promotion and checkout workflow redesign) drives measurable, sustained performance improvement.
• Data transparency and operational accountability are critical to scaling results across large multispecialty groups.
• Proactive scheduling at checkout and embedding AVs into all appointment types prevents regression and supports long-term sustainability.