Susan Vickers, MSW, CSW, CPHQ, is a healthcare quality executive with more than 20 years of experience advancing quality innovation, performance improvement, regulatory readiness, and population health strategies across Medicaid and provider organizations. As Senior Lead Director of Healthcare Quality Management for Aetna Better Health, a CVS Health company, she provides quality leadership and innovation expertise across multiple Medicaid markets nationwide. A Certified Social Worker and Certified Professional in Healthcare Quality (CPHQ), Susan has been nationally recognized for driving innovative solutions that improve healthcare quality, member experience, and outcomes.