Discover how Blue Shield of California leveraged AI and member health records to achieve a 2.3x improvement in care gap closures across 24 measures, impacting over 6 million members. This session explores how integrating AI into health plan operations transforms a plan’s ability to identify and close care gaps to drive better outcomes, greater efficiency and improved member experiences. 

This session includes real-world results and lessons learned from a robust 2-year analysis. Attendees will explore a roadmap for health plans looking to harness technology for improved care delivery. 

Learn How To:

• Use AI-powered predictive analytics to identify and address care gaps with greater precision. 
• Integrate diverse data sources into a comprehensive member health record. 
• Design proactive member engagement strategies using personalized reminders, educational content and targeted interventions. 
• Apply real-world lessons from Blue Shield of California, and understand the importance of data quality, interdisciplinary teamwork and a member-centric approach.