Terri Cox Glassen is Cigna’s Enterprise Lead for Quality and Accreditation, responsible for setting clinical strategy to improve health outcomes and enhance patient care delivery, while ensuring external validation for quality programs. Previously, she led a clinical design team focused on developing solutions to support behavior change, improve health, and promote health equity. She spearheaded the design of Cigna’s COVID solutions, the Enterprise Overdose Reduction Strategy, and next-generation digital care management solutions.​ 

During her 25 years at Cigna, Terri has held various positions, including building one of the two National Appeals Units, and leading the California Health Plan through successful NCQA accreditation and compliance surveys. Passionate about mentoring and gender equity, she also led Cigna’s Women’s colleague Resource Group for several years. Before joining Cigna, Terri led the Quality Organization at HealthNet and practiced pediatric nursing at UCLA Medical Center.​ 

Terri holds a Bachelor of Science in Nursing from the University of Pennsylvania and a Master of Nursing Administration from the University of California, Los Angeles. She is also a Six Sigma Black Belt in Design for Six Sigma and trained in Design Thinking. Currently, she is pursuing a certification from MIT in Artificial Intelligence for Business Strategy. ​ 

Terri lives in Los Angeles, CA with her husband, 4 grown children and 2 doodles.