Digital quality measurement is changing how health plans think, work and deliver care. What began as a compliance requirement has become a strategic tool for transformation across teams, systems and member experience.

In this session, leaders from a national health plan share how they used the digital transition to align people, processes and technology around real-time, member-centered quality. Attendees will learn how the team approached organizational readiness, secured executive sponsorship and engaged clinical, operational and IT leaders to build shared ownership. The shift reshaped workflows, clarified roles and embedded digital quality into everyday decisions, replacing retrospective reporting with real-time performance tracking.

Examine a scalable analytics framework built on interoperability standards, strengthened integration pathways and aligned data infrastructure. This session lays out a practical roadmap for turning a digital mandate into a competitive advantage centered on member experience, quality outcomes and equity in care.

Session Takeaways 

• Gain insight into common challenges and success factors in the digital quality transition.
• Explore strategies for assessing readiness and building governance around digital quality efforts.
• Learn how to align technical planning with business priorities and quality goals.
• See examples of teams adapting workflows to support real-time, member-centered care.