Nicole Ferguson is an accomplished healthcare operations leader with over 20 years of experience in credentialing, regulatory compliance, and managed care. As Senior Manager of Corporate Credentialing at Centene Corporation, she has led large-scale modernization efforts that have positioned credentialing as a critical driver of healthcare quality, access, and operational efficiency.

She has spearheaded initiatives to streamline workflows, improve provider onboarding, and elevate compliance across national markets. Nicole played a central role in architecting and implementing Centene’s Dynamic Primary Source Verification (PSV) model, which significantly reduced turnaround times and strengthened audit readiness through enhanced data accuracy and process transparency.

Known for guiding cross-functional teams through complex integrations, Nicole brings a forward-thinking approach to balancing quality, scalability, and innovation. She is a strong advocate for credentialing as a strategic function that evolves with federal, state, and NCQA regulatory standards. Her leadership philosophy centers on empowering teams, strengthening operational resilience, and driving sustainable transformation in healthcare operations.