Person-centered care is only possible when acknowledging the full picture of health—both the emotional and practical obstacles people encounter. The best-intentioned health plan engagement practices won’t motivate members to complete screenings, adhere to care plans or adopt healthier lifestyles if they don’t have their most basic needs understood and met. This session highlights how integrated social support and food access strategies promote whole-person care at scale while improving adherence, trust and health outcomes. By integrating food-based interventions and human-centric engagement, plans meet members where they are, improving member activation and achieving measurable quality outcomes. UnitedHealthcare Community Plan of Massachusetts Clinical Quality leads and member activation partner Pyx Health share an in-depth program review addressing outcomes for UnitedHealthcare’s diabetic members.

Speakers detail

(1) home-delivered food boxes as a vehicle to open the door to member engagement and

(2) how identifying and addressing members’ HRSN needs impacted ability to activate members and improve adherence with screening requests, lifestyle changes, medication adherence, leading to improvement in key quality measures.

Join us for actionable insights on:

• Uncovering barriers that are hidden drivers of lagging quality performance

• Nutrition as a population health lever and education vehicle

• Designing integrated interventions that feel personal