Name
Reimagining Specialty Referrals Through Data-driven Primary Care
Description

Specialty referrals are one of the most powerful—and underleveraged—drivers of healthcare cost, quality, and patient experience. Referrals are expensive, fragmented, and difficult for patients to navigate, leading to unnecessary utilization and poor care coordination. In this panel session, clinical, operational, and payer leaders will share how a comprehensive, value-driven referral strategy can reduce avoidable specialty care while improving outcomes, costs, and satisfaction. Learn how empowering primary care teams with extended visit models and specialty eConsult access can significantly decrease unnecessary referrals—and how data-informed navigation can guide patients to high-value specialists when referrals are needed. Attendees will gain insights into implementing eConsult workflows, leveraging specialist performance data, building concierge referral coordination teams, and achieving meaningful referral loop closure. With real-world outcomes—including exceptional patient experience illustrated by a Net Promoter Score of 90+, 20% reduction in specialty referrals, $1,000 cost savings per e-consultation, 50% reduction in high-cost procedure spend, and referral loop closure rate that is double community rates—this session moves beyond theory to scalable solutions. If your organization is seeking actionable strategies to bend the specialty cost curve without sacrificing quality or patient choice, this session will provide a roadmap for aligning clinical care, data, and patient experience around value.

Natasha Parekh Krista Beckwith Michael Ellenbogen