For health plans, the shift to digital HEDIS represents a strategic opportunity to move beyond slow, manual, retrospective reporting toward measurement that is standardized, repeatable, and drives better patient outcomes. What’s missing is a clear, end-to-end playbook that outlines where to start, and how to implement digital measurement successfully. This session features real-world insights from the Cigna Group, an early digital measurement adopter, working with Wakely and Smile Digital Health to operationalize digital measurement at scale. The speakers will share implementation strategies, challenges, and results from their multi-year digital journey including: Moving from a proof of concept with a small member sample and a few measures to sixteen million members and the full set of applicable HEDIS measures Executing digital measure runs using Measurement Year 2024 and Measurement Year 2025 data Comparing traditional and digital outputs to pinpoint the most common sources of differences and the fixes that improved reliability Building governance and evidence practices that support repeatable runs and audit-ready documentation Healthcare leaders, data and analytics teams, and measurement operations professionals are encouraged to attend and hear how the collaboration moved from concept to scaled implementation, and what it takes to stay on track as complexity increases.

Key Takeaways:

• Digital HEDIS is a practical starting point: It gives health plans a concrete way to modernize data and standardize measurement, not just “check the box” for reporting.
• There’s a clear path to get it done: Attendees will leave with a step-by-step approach for where to start, how to validate results, and how to scale from early pilots to production.
• Faster measurement supports earlier action: When results are available sooner and run consistently, teams can spot gaps earlier, prioritize outreach, and support preventive care—not just report performance after the fact.